How does Buyheroonline deal with the disputed order?
Most problems can be solved by direct communication between buyers and sellers. You can contact your trade partner and resolve the problem by consultation. If you attempt to contact your trade partner but get no response, we will help you to work it out. Be aware of the timing. You can raise a claim within 5 days after the delivery time. We will send your claim to your trade partner. If the buyer doesn't respond within the time, buyheroonline will regard the order as completed or partially completed. If the seller has no response within the time, buyheroonline will cancel the order and refund the buyer.
Is using Buyheroonline safe?
Yes! We utilize the latest fraud-prevention technology to ensure that the buyheroonline marketplace is clean, safe and hassle-free. It's more secure for seller to trade on buyheroonline than trade on traditional B2C platform. Making buyheroonline a safe, convenient and trustworthy trading platform is our team's No.1 priority.
How can I communicate with seller when we can not know each other's language?
To provide the best service is buyheroonline pursuit. To solve the language problem,Buyheroonline provides you the short message communicating service, which means you can communicate with the sellers speaks another language by clicking the Check Information button and copying the short message to the table.
How can I judge the seller is trustful?
We have developed unique seller rating systems to protect both buyers and sellers. Buyers can view seller record, including orders received, completed Orders, last transaction, seller's rating, etc. We encourage new sellers to provide a comparatively lower price to get some Cheap Hero Online Gold. Also, we encourage buyers purchase goods from highly-rated sellers.
What happened if the seller doesn't deliver my goods?
Sellers won't be paid and won't maintain a good rating unless they deliver all your goods within the time allowed. The seller has the full duration of the time window you selected to complete delivery of your goods. If this window has expired and you have not received all your goods, you can file a claim with buyheroonline. If the buyer and seller are unable to work out a resolution of this problem transaction, buyheroonline will refund the amount that you have not received. Please note those buyers who initiate a chargeback with their credit card company or Paypal rather than using the buyheroonline claim process may be banned from buying again in the Buyheroonline marketplace.
How is delivery accomplished?
Once goods is selected and paid for, your funds will be hold in a secured intermediary trust account in Paypal,. These all depends on your payment currency type. Then, we will notify the seller that he should deliver the goods to you within the timeframe you selected. The delivery of the currency will happen either through in-game email, face to face trade or through some other means depending upon the game. It is the seller's responsibility to deliver the goods to you and we do not release your money to the seller until delivery has taken place. In the unlikely scenario where your currency is not delivered or is late, the seller's rating will decrease and in certain situations he may be banned from the marketplace. buyheroonline will then refund your money or ask another seller to fill your order.
Why should I register on Buyheroonline?
Anyone can browse the Buyheroonline marketplace but only registered users can buy. This is necessary to protect buyers and sellers from fraud.
Why should I buy on Buyheroonline?
Buying virtual goods on Buyheroonline is easy and safe. We strongly believe that buyheroonline prices are lower than anywhere else.
What does Manual Order mean?
Manual Order does not have to been placed on our website. If the order is created, you can make the transaction directly with buyer. Seller can negotiate with buyer and send the link of order to buyer to make the transaction. You can use the manual orders without any restrictions to transact in the all virtual game items.